Sherlock: The Network


IMPORTANT NOTE FOR iOS USERS:
We are aware of a critical bug with the app on the new iOS8 operating system and have a new version in with Apple to rectify this issue. Existing users on iOS6 and 7 that have already purchased IAP content will continue to be able to use the app without issue but we have decided to remove the app from sale until we have the new version approved by Apple. This may take some time due to the load that the Apple review team is under but we hope to be back to you as soon as possible.

We will keep you posted on this and please email us at [email protected] if you have any questions or comments in the meantime.

Marketing / Release

Where can I get the app?
You can get the app from the App StoreSM on your Apple® device or through iTunes® on your computer. It is available for iPad® or for iPhone®.

You can get the Android version from the Amazon App Store and the Google Play store. To install the Amazon App Store on your Android device, visit this site: Getting Started with the Amazon Appstore for Android.

If you want to buy the app in China, it is only available via the Tencent store for Android devices and Apple for iOS devices. This version is in Simplified Chinese.
Which territories will the app be released in?
The app is currently available in all territories.
What languages is the app available in?
The app is currently available in English globally, and available in Simplified4.0 Chinese in China. We do not currently plan to release it in any other languages.
What is the difference between the HD and the normal versions?
The HD version is optimized for iPad® and can only be used on iPad®. The normal version is optimized for iPhone® but can also be used on iPad® but we don’t think it looks as pretty. The content and games and cases are all exactly the same for each version.

The Android version of the app is universal and has both HD and non HD assets and images included to work across all Android devices including tablets and smartphones.
Are there spoilers for the TV series in this app?
The app contains spoilers for Series 1 of Sherlock but no spoilers for Series 2 or 3.
Will there be a sequel to the app?
We don’t currently have a sequel planned, but would love to hear if people are interested in a new one being made.

Technical Specs

Which devices are supported?
The app is supported on Apple® devices running iOS6 and above and on Android devices running 4.0 and above.
When is it coming to Windows Phone/Blackberry/PC/Mac/other?
Sherlock: The Network is currently supported on iOS and Android devices. We do not have any plans to release it on other platforms.
Will the HD version work on an iPhone®?
No.
Will the normal version work on an iPad®?
Yes, but the graphics are not optimized for it so it won’t look as nice. We recommend you use the HD version for iPad®.
I have a question about the story...
Hey! No spoilers! Figuring it out is part of the fun!

However, if you want to talk about theories or have questions, check out the forums at Sherlockology for more. (They are awesome people!)
I’m having trouble connecting with Facebook or Twitter on my Apple device. How do I make it work?
You should be able to connect to both Twitter and Facebook. There are no known issues with Facebook or Twitter integration but we managed to help a few users with the settings on their devices. The current system relies on someone giving Facebook or Twitter permission to interact with the app through the Operating System itself. This is a feature of iOS 6 and above that makes it easier to log in. This can be done in the Settings of the iOS device. Here is some further info about how to set it up with Facebook, but the same principles work for Twitter too.
When you connect with Facebook, does it post things on your timeline?
Connecting with Facebook within the app will not post things to your timeline unless you specifically instruct it to. There's no automatic posting at all.
I have an Apple device and the sound isn’t working. What’s going on?
There aren’t any known bugs with the sound but these steps have helped out users in the past:
  1. Check the mute switch on the side of the device as well as the volume level as they work independently of each other.
  2. Try turning your device completely off and then back on again.
  3. Try uninstalling the app completely and then reinstalling it again.
The app takes place in London - do I need to know anything about the city or the London Tube to play?
Not at all! The puzzles don't require any knowledge of the actual London Tube or London at all. It's more using the context of the Tube network and the city rather than the actual real-life routes so you'll be absolutely fine to play even though you haven't been to London before.
So the game uses lots of maps of London. Do I need to be in London to play? Does the app require internet and geolocation?
The game does not actually use geolocation but instead uses a map of London as the setting for the game. You do not need to be in London and also do not need a live internet connection to play.
The Finder game (with the things hidden in the picture) is hard. I can’t seem to find any of them!
We know it’s a little tricky. If you are taking a while to find things, very faint circles will appear over the parts of the image to show you where to look.

If you are still having trouble, ask for help with the game at the Sherlockology website or in other fan forums around the web.
I am not sure how to complete some of the puzzles. Can you tell me what I am supposed to do?
If you aren’t sure how to complete a puzzle, tap on the ‘i’ button in the bottom right-hand corner of the screen. It will give you instructions for how to play.

If you are still having trouble, ask for help with the game at the Sherlockology website or in other fan forums around the web.
The puzzles are really hard! What do I do if I’m stuck on one?
If you are stuck on a puzzle, there will be an option for you to have Sherlock help you solve it. If you choose that option, you won’t get any points but you will be able to continue with the case.
I am lost on the map somewhere and cannot find the next clue or case item – help!
If you are stuck and not quite sure where to go next, check your bottom right-hand corner for messages (usually a circle with a person’s face).

If there is no message in the corner, return to the map and ‘pinch’ the screen to zoom out to the highest height. From there, you should be able to see a solid orange dot – that is where you need to go!

If you are still lost, it might be best to start the case again from the beginning. To do that, open your menu and select ‘Cases’. From there, tap on the latest case (the one at the bottom of the list) and then tap ‘Replay’ on that Case page.

If you are still having trouble, ask for help with the game at the Sherlockology website or in other fan forums around the web.
Can I watch the videos outside the app?
Videos are only viewable from inside the app – they’re part of the story!
How can I restart the game and play again?
You can replay every case within your account just by going to 'Cases' from the side menu and selecting the case you want to replay.

Alternatively, you can re-install the app and create a new account to start the whole game over again.
I like a challenge - how can I turn off auto-help?
Older versions of the game didn’t let you turn off auto-help. Fans wrote in asking for us to make auto-help optional and we made it happen.

First, make sure your app version is up-to-date. Then, go to settings and just use the button to turn auto-help off. Simple, right?

Bugs / Crashes

The app crashed/froze/totally isn’t working - what should I do?
First - make sure you have the most up-to-date version of the app! We get bug reports and then work hard to fix them. It may be that your problems can be solved by updating your app.

If this FAQ doesn’t help, please send us an email at support(at)sherlockthenetwork.com and let us know what happened so we can look into it for you.

Scoring System

We've had a few questions about how the scoring system works. Your score for each case is determined by the following:
  1. Ability to solve case games quickly and get all clues - how long each game takes you to finish, whether you complete the case at all, and also some 'bonus' points for different reasons such as getting extra clues or finishing every part of a game.
  2. How quickly you manage to travel between places and eventually solve the case - this relies heavily on your use of taxis and the Underground rather than walking.
  3. Acquiring inventory items with the money you pick up in the streets and earn from solving cases.